Practical information

HIPAA

Through private encryption key management, Backup Donkey solution helps medical and dental offices with their compliance requirements. Private encryption key management allows account admins to back up any computers, NAS devices or servers containing protected health data in such a way that no one, not even the Backup Donkey technical support staff, has access to the data. If you choose this option, your backed up files cannot be decrypted without your unique encryption key.

Private Encryption Key Management

The private encryption key management is standard at Backup Donkey, it allows you to manage the sole copy of the encryption key for each computer, NAS device and server. With private encryption key management, no one, not even the Backup Donkey technical support staff, can recover files without your unique encryption key. And since your private encryption key is never sent to Backup Donkey, there will be no way to recover the key should it be lost or misplaced.

Offsite Backup for Disaster Recovery

Backup Donkey Online Backup is of paramount importance for a disaster recovery plan. You need to have this when you want to protect yourself against hardware failure, theft, virus attack, deletion and natural disasters.

Secured Data Centers

Backup Donkey's data centers are secured with the highest possible standards. The location is constantly guarded onsite with highly trained security officers around the clock, 365 days a year. Our data centers have the following ISO-certifications: ISO 9001: 2008; ISO14001:2004; OHSAS 18001:2007; ISO27001:2005; ISO 50001:2011 and PCI-DSS Chapter 9.

Premium Encryption

Thanks to 128-bit AES, 256-bit AES (military grade), 448-bit Blowfish encryption using WebDAV over SSL, or Amazon web services for mail protection, data backed up by Backup Donkey is safe all day, every day. Thus the data is send encrypted over a secured socket layer and no one has the encryption key accept the customer itself. We cannot see anything when data is send or stored.

Business Associate Agreement

Our customers have a private encryption key that is self-managed. So a business associate agreement is not required with Backup Donkey. This covers the reasonable probability that protected health information can be accessed.